Inquiry Clerk Position – Full-Time, Temporary up to 15 Weeks

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City of London’s Parking Services Division
Work Type: 
City / Location: 
Rate of Pay: 
Based on an annual salary of $40,841 or $22.354 per hour.
Work Schedule: 
Monday - Friday 8:30am – 4:30pm
Posting Date: 
Thursday, April 11, 2019 to Saturday, May 11, 2019
Community Employment Services Fanshawe, London Campus

Nelson Park Plaza
155 Clarke Road
London, Ontario
N5W 5C9


Summary of Duties:

Reports to a manager. Investigates, interprets, instructs and negotiates settlement with regard to alleged parking infractions, as they relate to various Municipal By-laws. Facilitate with administrative responses and the scheduling of pre-trial hearings. Provides information and reviews for completeness of trial re-openings and Notice of Motion. Provide in-depth clarification on judicial system, legislation changes and appeal procedures. Perform the duties of the Parking Co-ordinator in his/her absence where required. 

Work Performed:

  • Investigates, interprets, instructs and resolves issues with regard to alleged parking infractions as they relate to various Municipal By-laws. Such responses require vast knowledge of all applicable by-laws and the Provincial Offences Act and Highway Traffic Act.
  • Assists with administrative investigations of unresolved complaints and provide written response
  • Performs the duties of the Parking Co-ordinator in his/her absence and facilitate administratively where required.
  • Provides information and reviews for completeness of trial re-openings and Notice of Motion for submission to a Justice of The Peace acting in the capacity of Clerk of the Court.
  • Authorized to cancel, withdraw or refund infractions where justified
  • Investigates status of NSF cheques and oversee corporate reimbursement with regard to settlement.
  • Provides written and verbal clarification on judicial system, legislation changes and appeal procedures.
  • Schedules, completes documentation and notifies defendants of pre-trial hearings.
  • Directs Provincial Offences Officers daily as to territory requiring enforcement, monitors and operates radio communication base station and maintain radio log book.
  • Resolves issues without court intervention, grant extensions of time to pay, respond to judicial issues as they relate to convictions.
  • Resolves matters relating to disputes on outstanding parking issues at the municipal level.
  • Responds to complaints through access to Ministry of Transportation and Department of Fine and Control Centre on all matters relating to plate suspension and plate re-instatement.
  • Researches computer files to determine status of alleged infractions and directs the public as to the various options available to them - includes responding to Ministry of Transportation, Department of Fine and Control Centre and appeals received at Plate Denial.
  • Provides detailed explanation of offence/payment histories prior to driver plate renewals
  • Inputs data on computer terminal daily for processing parking infractions, notices and all court related matters.
  • Processes and mails Notices of Impending Conviction and Notice of Fine and Due Date.
  • Processes Ministry of Transportation Update Listing, Outstanding Parking Infraction Register and Certificate Requesting Conviction Register and related forms. Controls and tracks infractions through to Plate Denial.
  • Assesses when to complete then prepare meter, enforcement and ticket appeal forms for investigation.
  • Controls, monitors and distributes all defective sign reports and enforcement solicitation.
  • Receives and distributes incoming payments and correspondence received by mail and over the counter.
  • Performs clerical and data processing duties as required. Maintains all inventory and plate denial records as requirement by provincial legislature.
  • Sorts, checks, records and files Parking Infractions as well as all notices.
  • Operates standard office equipment, including personal computer, radio base station, mail opener and sealer machines.
  • Performs related duties as assigned. 

Two year Community College Law and Security Administration, Police Foundations or two year community college in a related field.


Minimum three years to four years in parking related matters and administration.

Specialized Training:

Skills and abilities in the following areas are necessary:

  • Minimum of three to four years’ experience with respect to parking related matters, administration, with working knowledge of the Provincial Offences Act and the regulations thereunder governing Provincial offence administration.
  • Customer service and conflict resolution skills required
  • Typing speed - 60 WPM

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