Inquiry Clerk Position – Full-Time, Temporary up to 15 Weeks
Summary of Duties:
Reports to a manager. Investigates, interprets, instructs and negotiates settlement with regard to alleged parking infractions, as they relate to various Municipal By-laws. Facilitate with administrative responses and the scheduling of pre-trial hearings. Provides information and reviews for completeness of trial re-openings and Notice of Motion. Provide in-depth clarification on judicial system, legislation changes and appeal procedures. Perform the duties of the Parking Co-ordinator in his/her absence where required.
- Investigates, interprets, instructs and resolves issues with regard to alleged parking infractions as they relate to various Municipal By-laws. Such responses require vast knowledge of all applicable by-laws and the Provincial Offences Act and Highway Traffic Act.
- Assists with administrative investigations of unresolved complaints and provide written response
- Performs the duties of the Parking Co-ordinator in his/her absence and facilitate administratively where required.
- Provides information and reviews for completeness of trial re-openings and Notice of Motion for submission to a Justice of The Peace acting in the capacity of Clerk of the Court.
- Authorized to cancel, withdraw or refund infractions where justified
- Investigates status of NSF cheques and oversee corporate reimbursement with regard to settlement.
- Provides written and verbal clarification on judicial system, legislation changes and appeal procedures.
- Schedules, completes documentation and notifies defendants of pre-trial hearings.
- Directs Provincial Offences Officers daily as to territory requiring enforcement, monitors and operates radio communication base station and maintain radio log book.
- Resolves issues without court intervention, grant extensions of time to pay, respond to judicial issues as they relate to convictions.
- Resolves matters relating to disputes on outstanding parking issues at the municipal level.
- Responds to complaints through access to Ministry of Transportation and Department of Fine and Control Centre on all matters relating to plate suspension and plate re-instatement.
- Researches computer files to determine status of alleged infractions and directs the public as to the various options available to them - includes responding to Ministry of Transportation, Department of Fine and Control Centre and appeals received at Plate Denial.
- Provides detailed explanation of offence/payment histories prior to driver plate renewals
- Inputs data on computer terminal daily for processing parking infractions, notices and all court related matters.
- Processes and mails Notices of Impending Conviction and Notice of Fine and Due Date.
- Processes Ministry of Transportation Update Listing, Outstanding Parking Infraction Register and Certificate Requesting Conviction Register and related forms. Controls and tracks infractions through to Plate Denial.
- Assesses when to complete then prepare meter, enforcement and ticket appeal forms for investigation.
- Controls, monitors and distributes all defective sign reports and enforcement solicitation.
- Receives and distributes incoming payments and correspondence received by mail and over the counter.
- Performs clerical and data processing duties as required. Maintains all inventory and plate denial records as requirement by provincial legislature.
- Sorts, checks, records and files Parking Infractions as well as all notices.
- Operates standard office equipment, including personal computer, radio base station, mail opener and sealer machines.
- Performs related duties as assigned.
Two year Community College Law and Security Administration, Police Foundations or two year community college in a related field.
Minimum three years to four years in parking related matters and administration.
Skills and abilities in the following areas are necessary:
- Minimum of three to four years’ experience with respect to parking related matters, administration, with working knowledge of the Provincial Offences Act and the regulations thereunder governing Provincial offence administration.
- Customer service and conflict resolution skills required
- Typing speed - 60 WPM
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