Helpdesk Specialist

This is a full-time hybrid Technical Help Desk Specialist role located in London, ON, with flexibility for remote work. The Technical Help Desk Specialist will provide technical assistance, technical support, and help desk support to clients. They will be responsible for troubleshooting problems and resolving technical issues. Providing excellent customer service to our clients will be a key part of this role. 

Responsibilities and Duties: 

• Providing Level 1 helpdesk support, processing work requests and providing customer service. 

• Deploying customer equipment including adds, moves and changes. 

• Coordinating the effective installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. 

• Monitoring assigned servers and network applications for the purpose of ensuring continuity of service. 

• Maintaining critical systems including servers, NAS and end user devices. 

• Manage/Maintain/Monitor the RMM and EDR systems. 

• Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational standard. 

• Assisting/Supporting projects with the Team. 

• Completing service tickets within company SLA' 

• Providing impeccable customer service to clients at all levels of the organization. 

• On call 24/7 support for any technology related emergencies. 

• Manage Inventory 

Qualifications: 

• Technical Assistance, Technical Support, and Help Desk Support skills 

• Troubleshooting skills 

• Customer Service skills 

• Experience with Microsoft Windows Operating Systems, Microsoft Office Suites, and various software applications 

• Proficient in remote support tools and techniques 

• Excellent written and verbal communication skills 

• Ability to work independently and as part of a team 

• Strong analytical and problem-solving skills 

• Professional IT certifications such as CompTIA A+, Net+, CCNA or similar 

• College diploma or university degree in Computer Science or related field