Delivery / Recovery Driver I
Please contact Leanne Mayer with Resume and Cover Letter at firstname.lastname@example.org
The Delivery / Recovery Driver I’s main responsibility is to safely operate a delivery vehicle to transport new products to East Penn Canada customers and / or pick up used batteries for drop-off to the warehouse or applicable recycling depots in a safe, timely and accurate manner. This includes loading and unloading the products.
The incumbent is also expected to uphold and promote Company values and priorities, including:
Ensuring an exceptional customer experience for both internal and external customers is a core responsibility of all East Penn Canada employees. Every employee is required to consistently demonstrate and promote our East Penn Canada customer experience values and proactively identify and recommend opportunities for continuous improvement.
Recognizing that the foundation of excellence in occupational health and safety is the personal involvement of each individual at every level of the organization. At East Penn Canada, every employee must adhere to the highest standards for the safe operation of our facilities and the protection of employees, customers, contractors, visitors, and the communities in which they do business and work.
Manager / Supervisor, Operations or Supervisor, Traffic
Depending on location, may receive day-to-day direction on customer requirements from Head office or local (in-Branch) Co-ordinator
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Contribute to a high level of customer satisfaction by:
- Reviewing the planned route of delivery and / or pickups and all related documentation; following-up with the Sales Co-ordinator on any issues / concerns / questions in advance of commencing delivery / pick-up route.
- Loading truck for safest and most efficient, timely and accurate, deliveries and pickups.
- Delivering new products to customer locations and assisting customers with product unloading / loading of new and used products
- Picking up defective or other products, including used batteries, as authorized for return to East Penn Canada warehouse.
- Accurately processing all warehouse and shipping paperwork.
- Responding to inquiries of staff and customers for the purpose of providing information and / or direction regarding the status of deliveries.
2. Ensure compliance with all legislated requirements by:
- Maintaining familiarity with all legislation / requirements / practices related to the transfer of batteries and battery-related products.
- Following all applicable rules of the road as per provincial / municipal jurisdiction.
- Completing and maintaining documentation with regard to bills of lading, dangerous goods, and daily log books.
3. Contribute to a safe and efficient work environment at all times by:
- Following all Company and warehouse policies.
- Ensuring equipment is in good operating condition by performing daily pre-shift inspections of vehicle and, where applicable, onboard material handling equipment. Servicing (fuel, lubricants, and accessories) and cleaning vehicle as appropriate. Reporting any issues or concerns.
- Complying with all Company and provincial Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, etc.).
- Identifying and reporting all potential hazards / health & safety concerns
- Actively participating in regularly scheduled cycle and ad hoc inventory counts
4. Contributes to a positive team environment by:
- Willingly sharing work-related knowledge
- Providing back-up support to other functions (e.g., warehouse, delivery, battery inspection and service) if/when required
- Maintaining and wearing Company uniform in good order
COMPLEXITTY OR PROBLEM SOLVING
Day-to-day accountabilities are repetitive and routine with very little need to exercise judgement or problem solve. When issues / problems arise, the incumbent is to refer them to their supervisor, manager or sales co-ordinators.
Decision making is very limited. Work is task oriented with well-defined standards and procedures. Specific and clear instructions are provided with little or no problem solving or judgement required.
IMPACT AND RISK
If products are not delivered as scheduled or if the wrong products are delivered, customers could be dissatisfied / upset, which could negatively impact East Penn Canada’s reputation and credibility.
Regular internal communication to provide information to Sales Co-ordinators. Externally, the Delivery / Recovery Driver I may need to explain information directly to customers.
- High school diploma
- 1 year to 3 years related experience and/or training (i.e. driving commercially, warehouse experience, etc.)
- Prior customer service or health & safety experience / training an asset
Competencies (Technical, Functional and behavioral)
- Good verbal communication skills
- Good organization skills to organize time, route, loading of truck
- Ability to confidently manoeuvre vehicle into small driveways / spaces (e.g. customer dealership lots)
- Ability to work unsupervised (on the road) as well as part of a team
- Ability to calculate estimated weights (e.g. load limits) and to adjust route if/when appropriate.
- Maintains a positive and professional demeanour at all times when dealing with customers and colleagues
- Applies common sense understanding and accuracy to carry out detailed but uninvolved written or verbal instructions
- Reads and uses a map book in locating destinations and planning route (not necessarily relying on GPS)
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver’s license, as per provincial requirements, to operate a two-axle truck up to 4,500 kg net weight
- May be required to hold additional license endorsements (airbrakes, etc.) if providing back-up support to Delivery / Recovery Driver II position
- Clean driving record (driver extract required on request)
- Certificate in dangerous goods, handling and transport (training provided)
- Forklift certificate an asset
- Regular driving of delivery truck
- Exposure to weather when loading / unloading product
- Moderate noise level in the delivery truck, customer loading docks or warehouse
- Frequently lifts and/or moves products (e.g. individual batteries) up to 50 pounds
- Occasionally involved in moving products on skids (e.g. large bus batteries) up to 100 pounds
- Power / manual material handling equipment (e.g. pump trucks) are available
Please note: The accountabilities of all roles may change due to business and/or operational requirements or the introduction of new programs, technology, Management, etc. Job descriptions are reviewed regularly to ensure the continuing accuracy of role accountabilities and changes will be communicated to all incumbents.
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