Customer Service Representative (Permanent Full-Time)

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Sterling Marking Products Inc.
Work Type: 
Full Time
City / Location: 
Rate of Pay: 
$14.00 to start, but is negotiable depending on ability
Work Schedule: 
8:30am to 5:00pm, Monday to Friday
Contact Info: 

Please send resume and cover letter to Jessica Burkholder at

Posting Date: 
Wednesday, March 13, 2019 to Saturday, April 13, 2019
Customer Service
Community Employment Services Fanshawe, London Campus

Nelson Park Plaza
155 Clarke Road
London, Ontario
N5W 5C9


Result Areas of the Position:

  • Respond to customer inquiries and requests in a timely and professional manner
  • Taking and following up on orders over telephone
  • Entering orders when necessary
  • Expediting orders
  • Clarifying orders both on phone and in writing
  • Coverage of telephone for duration of shift
  • Various administrative responsibilities including filing
  • Liaison for one Branch


  • Excellent spelling
  • Ability to work with minimum supervision
  • Very detail oriented
  • Able to work under pressure of time restraints
  • Reliable attendance, neat appearance

Activities and Tasks:

  • Taking customers order
  • Evaluating open order reports
  • Issuing appropriate credits
  • Answering overflow switchboard
  • Data entry when and if necessary
  • Responding to various customer inquiries such as pricing or delivery
  • Various Administrative tasks & duties as assigned 

Perform activities required by the ISO 9001 and Sterling Quality Management System 

  • Excellent reading, writing  speaking on the telephone -- total comprehension of the written word

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