A334 Casual Customer Service Representative

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Company: 
ICS Courier
Work Type: 
Full Time
City / Location: 
Aylmer, ON
Region: 
St. Thomas/Elgin
Rate of Pay: 
TBD
Work Schedule: 
Must be available to work alternating shifts, between 7am to 9PM EST
Contact Info: 

Please submit your resume to cclark@icscourier.ca

Posting Date: 
Thursday, September 26, 2019 to Saturday, October 26, 2019
Category: 
Business/Administration
Customer Service
Agency: 
Fanshawe Career and Employment Services - Aylmer

25 Centre Street, Aylmer, Ontario
N5H 2Z4

Tel: 519-765-2082
Fax: 519-765-2280
Email: cesayl@fanshawec.ca
Web: www.fanshawec.ca/cesayl

Description: 

The key responsibilities for this job include:

 

  1.  Answer inbound calls and place outbound calls to customers while adhering to policies and procedures
  2.  Address customer complaints and respond to difficult inquiries
  3. Approve and process goodwill credit requests
  4.  Communicate daily with Branch Management, Sales and Customer Service to address customer concerns and provide follow up as required
  5. Process new accounts and update customer information as required
Requirements: 

Minimum Qualifications:

  • Customer service/inside sales experience (call centre)
  • Must be available to work alternating shifts, between 7am to 9PM EST.
  • Work effectively within a team environment and respectful of needs and contribution of others
  • Must be able to type at least 35wpm
  • Computer proficiency in MS Office programs: Word, Excel, Outlook(Email)
  • Must be bilingual

 

Core Competencies:

  • Demonstrated ability in self-motivation with the ability to work with limited supervision
  • Effective interpersonal and communication skills (verbal, written and listening)
  • Demonstrated ability to multi-task and meet deadlines
  • Ability to work within a team environment

This job advertisement has been provided by an external employer. Fanshawe Career and Employment Services is not responsible for the accuracy, authenticity or reliability of the content.